Troubleshooting - Mockible

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MOCKIBLE WILL BE CLOSING IT'S DOORS ON JANUARY 10TH 2025. FOR ALL ENQUIRIES CONTACT JEREMY@PIXELSAUCE.CO

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Frequently Asked Questions

13

What version of Photoshop do I need to use the plugin?
What version of Photoshop do I need to use the mockups?
Does it work on Windows and Mac?
Does this work on [Insert design software/app]?
How do I upgrade my subscription?
How do I cancel my subscription?
How do I add more credits to my account?
How do I download the plugin?
Can I download the mockups without the plugin?
What licenses do you offer?
Can I resell or redistribute the files?
Can you add [Insert product name] for me?
What’s the difference between Regular, Priority and Express mockup requests?

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How Tos

14

How to download and install the plugin (Windows)
How to download and install the plugin (Mac)
How to login to your account inside the plugin
Choosing a download location for your mockups
Changing your download location for your mockups
Using search and filters to find mockups
Downloading and opening mockups using the plugin
Downloading mockups from the website
Adding/removing mockups from favorites
How to add your artwork to the mockup
How to change the color of the mockup
How to change the direction of the mockup shadows
How to remove the brand neck tag
How to add your own printed tag

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Getting Started

5

How to download and install the plugin (Mac)
How to login to your account inside the plugin
Choosing a download location for your mockups
Downloading mockups from the website
How to add your artwork to the mockup

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Your Account

6

Will my credits roll over if I don’t use them all?
How do I upgrade my subscription?
How do I cancel my subscription?
How do I add more credits to my account?
I need some more help. How do I contact Mockible?
I need a custom plan for my company!

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Troubleshooting

2

Error when installing plugin (Adobe Error Code 631)
I can’t see my downloads in the plugin

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Troubleshooting

Troubleshooting

Error when installing plugin (Adobe Error Code 631)
I can’t see my downloads in the plugin

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